Privacy policy

Last updated: 2026

Information we collect

The portal collects personal information you provide when registering, applying for fee assistance, and uploading supporting documents. This may include your name, contact details, location (LLG and ward), institution details, and identity or enrolment documents.

How we use information

Information is used to assess eligibility, process applications, communicate decisions, and record payments to approved institutions. Authorised officers, finance staff, and administrators access records only as required for their role.

Document storage

Uploaded files are stored securely with your application and are not published publicly. Access is restricted to you and authorised staff involved in processing your application.

Retention

Application records are retained in line with provincial government record-keeping requirements for audit, reporting, and program administration.

Contact

For privacy enquiries, use the contact details published on the Contact page of this portal.